Terms & Conditions

Commitment

Therapy relies on the commitment and motivation from both the therapist and the client to get the best results.  Part of the therapy occurs in the consulting room and part of the therapy involved cognitive reflection and using the provided hypnotherapy recording and breathing techniques daily.  As the client, when you agree to undertake a course of therapy, you also agree to engage with the process, complete any homework that you are given and listen to the CD’s at appropriate times.  It is with commitment and partnership working that you will see the best results. Please note results may vary from person to person.

 

Therapy Sessions & Fees

Each standard session lasts approximately 50 minutes to one hour and the agreed fee per session is as stated on my fees page.  Fees are payable at the end of each session by cash,  or by credit / debit card.  You may pay in advance if you wish. Fees may be subject to change from time to time, but any change will be agreed between us.  By undertaking a course of therapy, you accept that I cannot guarantee the therapeutic outcome and fees are payable in consideration of my time and expertise, regardless of the outcome,

 

Appointments

You commit to attend the appointments that we make.  There are two good reasons for this.  

Your attendance at the appointment is part of your commitment to the on-going therapy.

If you do not cancel in a reasonable time then you have stopped someone else having that appointment.

 

Cancellation Policy

My cancellation policy requires at least 24 hours notice of cancellation via telephone, text or email. If an appointment is cancelled with less notice then the full session fee will apply.  I reserve the right to cancel an appointment at my sole discretion,however will do so only in the most exceptional circumstances and as much notice as is possible will be given.  I cannot accept liability for any financial or other consequences of the cancellation.

 

Arriving Late for an Appointment

If you are running late, please let me know as soon as possible.  I will do my best to make a full session available, but this often depends on appointments subsequent to your booking and so cannot be guaranteed.  If your session needs to be curtailed due to your late arrival then the session fee remains payable in full.

 

Privacy

Making and keeping records is an essential part of care.  Records are kept for everyone I provide therapy for or who asks for professional advice or services.  Only information that is essential to your care will be recorded, in both paper and electronic format.  I will protect personal information by reasonable security safeguards against loss or theft, unauthorised access, disclosure, copying, use or modification.  At no time will your email address or contact details be sold, or otherwise distributed to any third party.

 

As a customer, you may be placed on my mailing list to receive information that I feel may be of benefit to you. If you ever wish to unsubscribe to any information sent, please click the unsubscribe link which will be clearly highlighted.  I never send unsolicited commercial email (SPAM) to any clients using their email address.

 

My site uses a tool which collects information on the pages you visit and passes elements of this to search engines to assist them in indexing my site.  It also uses cookies

 

Confidentiality

At all times, I will keep as confidential all information recorded about you and use it only for the purpose for which it was given.  I will only use information about you to continue your care or for purposes where you have given specific permission to use it.  Exceptions to this include

If you reveal you intend to harm yourself or another person.

If you reveal that a child is being or is in danger of abuse.

If the counsellor is compelled to reveal information by a court order.

If you reveal you are a member of a terrorist organisation – this must be reported to the police.

If you reveal you are laundering money from the sale of drugs – this must be reported to the police.

In order to ensure continued best practice, I receive regular clinical supervision of my work with clients.  During supervision it may be necessary to review your therapy but any reference that could allow you to be identified is removed.

 

Standards of Behaviour

I undertake to provide therapy for you with respect and not to abuse the trust you put in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging either to me or any other person. You agree not to come to sessions under the influence of alcohol or recreational drugs, except those medications prescribed by your doctor. If you do come to sessions under the influence of alcohol or recreational drugs or demonstrate violent/abusive behaviour, I reserve the right to cancel the session and refuse any further therapy sessions.

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