At Bon Accord Hypnotherapy, your privacy and confidentiality are central to the therapeutic relationship. We take great care to protect your personal information and respect the trust you place in us.
Under UK data protection law, including the UK GDPR and the Data (Use and Access) Act 2025, you have the right to raise a concern if you believe your personal information has been handled inappropriately. This may include concerns about confidentiality, data security, or how your information has been used or shared. We ask that concerns are raised with us first so we can try to resolve it. Please be assured that any complaint will be handled with care, respect, and discretion. Raising a concern will not negatively affect the support you receive from us. Complaint records are stored securely and retained only for as long as necessary in line with our Privacy Policy.
How to Make a Complaint
You can raise a complaint in the way that feels most comfortable to you:
- By completing our Data Protection & Confidentiality Complaint Form (available on this website).
- By email to anne@bonaccordhypnotherapy.com
- By telephone at 07584 414715.
- In writing by post to Bon Accord Hypnotherapy, c/o Banchory Business Centre, Burn O’Bennie Road, Banchory AB31 5ZU.
What Happens Next
We aim to handle all complaints in a fair, respectful, and timely manner. Once we receive your complaint, we will:
- Acknowledge it within 7 working days.
- Investigate without undue delay.
- Keep you informed of progress.
- Provide an outcome as soon as reasonably possible.
Important Information
All complaints are handled confidentially. However, there may be limited circumstances where information needs to be shared. This will only be done when absolutely necessary and in line with legal and professional obligations, as outlined in our Privacy Policy. Examples may include:
- Where there are safeguarding concerns.
- Where required by law.
If you are not satisfied with our response, you can escalate the matter to the UK Information Commissioner’s Office (ICO):
- Website link: https://ico.org.uk/make-a-complaint
- Telephone: 0303 123 1113.
- Address: Information Commissioner's Office Wycliffe House, Water Lane Wilmslow, Cheshire, SK9 5AF.
CONFIDENTIALITY & DATA COMPLAINT FORM
This form can be used by current clients, former clients, or anyone who has interacted with Bon Accord Hypnotherapy.
Please complete the form below with as much or as little detail as you feel comfortable sharing. Anonymous complaints will be considered where possible, though this may limit our ability to respond.
Need Help Completing This Form?
If you need help completing this form or require it in an alternative format, please let us know and we will be happy to help. You can contact us via email, post, or phone:
Email: anne@bonaccordhypnotherapy.com
Address: Bon Accord Hypnotherapy, c/o Banchory Business Centre, Burn O’Bennie Road, Banchory AB31 5ZU.
Tel: 07584 414715.